I complained about my experience via their contact forms and my order has now been sent. It seems that I am a valued international customer after all and I’m now much, much happier.
What’s impressed me the most is the fact that someone from their organisation has emailed me offering to phone me to “make it right”. Now that’s the sort of customer service that gives you a good, warm feeling about a company.
He’s going to speak to me later and explain their reasons for doing things the way that they do. I’m sure that I’ll offer my opinion that I think it’s a bit rubbish.
Either way, my nieces’ Christmas presents are on their way and that’s what counts.